Built by Anurag Lala

Every successful brand has a story, but very few stories are powerful enough to become lessons for marketers across generations. Watching Made in India: The Titan Story reminded me that the brands we admire today were not built through clever advertising alone. They were built through conviction, strategic patience, relentless execution, and an unwavering focus on creating value for customers. Titan is now one of India's most respected brands, but the film takes us back to a time when the Indian watch market looked completely different. Watches were largely viewed as functional products, dominated by HMT and unorganized manufacturers. Introducing a premium Indian watch brand was not just a business challenge—it was a behavioural challenge. That is what makes Titan's journey so relevant for marketers even today. Here are the biggest marketing lessons I took away from the film. 1. Before Changing the Market, Change the Customer's Mindset The lesson that stayed with me th...

 A few years ago, personalization in marketing meant adding a customer’s first name to an email. Today, that’s no longer enough. Consumers expect brands to understand their preferences, anticipate their needs, and deliver relevant experiences at exactly the right moment. Generic messaging is increasingly ignored, while highly relevant communication captures attention almost instantly. This shift has given rise to one of the most powerful trends in modern marketing: hyperpersonalization . In simple terms, hyperpersonalization is the practice of using customer data, behavioral insights, artificial intelligence, and real-time interactions to create highly individualized experiences. Instead of treating customers as part of a broad segment, brands engage with them as individuals. And honestly, it is changing the way businesses connect with consumers. From Personalization to Hyperpersonalization Traditional personalization is relatively basic. For example: Addressing customer...

In today’s crowded market, a product-based commercial ad must do more than simply show the product. It has to grab attention, communicate value quickly, and leave the viewer with a clear reason to remember and try the product. Whether the brand is a national player or a growing Indian startup, the core idea remains the same: show the product solving a real problem or creating a desirable experience. Start with one clear idea The strongest commercial ads are built around one message, not five. Before writing the script, I ask a simple question: what should the audience remember after 30 seconds? That answer could be “this biscuit is perfect for tea-time,” “this detergent removes tough stains,” or “this phone battery lasts all day.” In India, many memorable ads succeed because they keep the idea simple. Parle-G became iconic not by saying too much, but by staying close to everyday value and familiarity. Similarly, Amul ads often work because they connect a product benefit with a sharp, e...

If there’s one thing I’ve consistently observed while studying fast-growing startups, it’s this — people trust people more than they trust advertisements. A startup can spend lakhs on polished campaigns, celebrity collaborations, and cinematic product shoots. But sometimes, a simple Instagram story from a real customer creates more impact than an entire ad campaign. That’s the power of User-Generated Content, or UGC. UGC refers to any content created by customers rather than the brand itself. It could be reviews, testimonials, unboxing videos, tweets, LinkedIn posts, Instagram reels, YouTube shorts or even a customer casually mentioning a product in conversation online. And for startups, this kind of content is not just useful — it’s often the difference between being ignored and becoming trusted. The biggest challenge for any startup is credibility. Established brands already have recognition. People know them, see them everywhere, and assume a certain level of reliability. But ...

One thing I’ve learned while observing consumer behavior is that people don’t always buy products they can easily evaluate. In fact, some of the most successful businesses are built around products and services where customers may never fully know whether they made the “right” choice. These are called credence goods . Unlike ordinary products, credence goods are difficult — sometimes impossible — for consumers to evaluate even after purchase or consumption. The buyer has to rely heavily on trust, reputation, expertise, or credibility because they cannot accurately judge the quality themselves. And once you start noticing credence goods around you, you realize they are everywhere in daily life. Think about visiting a doctor. Most patients cannot independently verify whether the diagnosis is perfectly accurate or whether every prescribed test is necessary. They trust the doctor’s expertise. Similarly, when someone hires a financial advisor, a lawyer, or even a digital marketing consu...

I’ve often noticed that when people talk about brands, they get excited about what’s new — the next big launch, the trending product, the viral campaign. But in all that noise, one category quietly does the heavy lifting. It doesn’t shout. It doesn’t chase attention. It simply delivers, consistently. That category is what we call a cash cow . In simple terms, a cash cow is a product or service that generates steady, reliable profits with relatively low investment. It operates in a mature market, has strong market share, and doesn’t require aggressive spending to sustain itself. It’s not flashy — but it’s dependable. And in many cases, it is the financial backbone of the entire brand. Let me put this into perspective with something closer to home. Think about Amul Butter . It’s not trying to reinvent itself every year. There are no drastic changes in packaging or positioning. Yet, it sells — every single day, across urban and rural India. The demand is stable, the margins are healt...

Scroll through any marketing feed today and you’ll see the same themes repeating—performance hacks, ad strategies, AI tools, and growth frameworks that promise faster results. It feels like the entire industry is chasing speed and scale. And while those things matter, they often distract from a skill that sits at the core of everything effective in marketing, yet rarely gets the spotlight it deserves: understanding how people actually think before they make a decision . Most marketers operate in execution mode. They focus on launching campaigns, testing creatives, optimizing budgets, and tracking metrics. All of this is important, but it’s only one side of the equation. The other side—arguably the more critical one—is understanding the psychology behind every click, scroll, and purchase. Because behind every conversion is not just a user, but a set of emotions, doubts, motivations, and triggers that led to that action. The problem is, modern marketing has become heavily tool-driven. ...

Over the past few months, I closely studied 50 Indian brand campaigns across categories—FMCG, fintech, edtech, D2C, and legacy brands. Some were widely celebrated, some quietly effective, and a few… just noise. But once you strip away the surface-level creativity, clear patterns start to emerge. Not trends, but repeatable principles that separate campaigns that work from those that just exist . Here are the 10 patterns that consistently showed up: 1. Cultural Context Drives Virality The campaigns that performed best weren’t random bursts of creativity—they were rooted in culture. Whether it’s: Zomato’s real-time topical ads Amul’s decades-long topical creatives Swiggy capitalizing on IPL or festivals They all plug into what people are already talking about . Timing + cultural relevance = disproportionate reach. 2. Simplicity Outperforms Cleverness Many underperforming campaigns tried too hard to be witty or abstract. The winners were simple: Clear message Clear ...

Scroll through LinkedIn or Instagram and you’ll see no shortage of “great marketing.” Sleek carousels, cinematic videos, clever taglines, and perfectly curated brand aesthetics. It all looks impressive. But here’s the uncomfortable truth: a lot of it doesn’t sell. Some campaigns win awards. Others win customers. Rarely are they the same thing. The difference between marketing that looks good and marketing that sells lies in intent, execution, and—most importantly—measurement. 1. The Objective: Applause vs Action Marketing that looks good is often built for validation. It’s designed to impress peers, clients, or internal stakeholders. You’ll hear things like “This will go viral” or “This aligns with our brand image.” Marketing that sells is built for one thing: action. That action could be a click, a signup, a purchase, or even a reply. Every element—headline, visual, CTA—exists to move the user one step forward in the funnel. A visually stunning campaign that generates zero con...